Frequently Asked Questions
Everything you need to know about your Shark Robot gear.
How long will it take for my order to ship?
Standard processing time is 3-5 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping can take 2-4 weeks depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that limited edition drops may be final sale.
How should I care for my printed apparel?
To preserve the life of the print, we recommend washing your garments inside out in cold water and tumble drying on low heat or hang drying.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs fees and import duties which are the responsibility of the customer.
What sizing guide should I use?
Each product page features a detailed size chart. Our apparel generally follows standard US unisex sizing, but we recommend measuring a favorite shirt at home to compare dimensions.
Can I change or cancel my order after it is placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.